Can I refill my own container?
Yes and we encourage it! Just make sure your container is clean and dry.
What if I don't have my own container?
We have many options for you. You can borrow one, rent one or buy one.
How does refilling in store work?
It is pretty simple. Weigh your container, scan your container tag, fill your container and check out, just like a regular store. Don't worry, we are here to help you!
Do I have to fill my container to the top?
No, you pay by weight of product. Buy what you need, nothing more, nothing less.
Do my containers have to be empty in order to refill?
No. We understand that all of your household needs do not run out at the same time. If you need to refill your shampoo and only top up your condition, you will only pay for the new product you add to your container. We know it is common sense however we recommend topping up with the same product ;)
How does renting a Roots Refillery Bottle work?
Our aluminum bottles are versitile. A $2 deposit will be added to your order for each new Roots bottle. When you return it we will return your deposit.
If you would like a refill we will trade your Roots bottle for a clean and sterilized new bottle and there is no additional deposit.
Why do I have to pay a deposit for a Roots Refillery bottle?
To keep refill costs low and reusing high. This way after your initical deposit we are not continuously charging you for containers. If you are not using it, we want it back :)
Do I have to order the same product to reuse my Roots Refillery bottle?
No. This is why we keep all of the bottle deposits a Toonie. Want to try a different product, scent or size? You got it. As long as you have a bottle to exchange we will bring you a new one.
Why are the Roots Refillery bottles aluminum?
We don't want anyone taking a mason jar into the shower with them. Also, Aluminum is EASILY recycled. 75% of all aluminum every produced is still in use today.
What about the accessories for my Roots Bottle, such as a sprayer or pump?
Great question! If it your first time ordering and requesting to rent a Roots Refillery bottle, it will come with the best accessory for the product. When you refill your bottle through delivery, your new bottle will be delivered with a cap, please remember to keep your pump/sprayer.
Where do you deliver?
We offer free local delivery of orders $15.00 or over to Medicine Hat, Redcliff, Dunmore and Desert Blume and anywhere else within a 15 km radius of Medicine Hat.
Why do I have to pick a date and time block for my delivery?
Our climate provides temperatures of extreme high and low. We don't want your order to sit out in either too long.
Do you ship?
Yes, we ship in Canada however our refillable products are for in-store and local delivery only.
What if I don't like my product? Can I return it?
Refillery products are not returnable (can't put the toothpaste back in the tube). We encourage you to just try a little bit and if you love it come back and fill your container!