Our Team

Crystal - Owner

Crystal loves all things refillable!  You might catch her checking out your cute bottles and then ask if she can take a picture....don't worry, she is harmless.  

Crystal's Q & A

What's your favorite way to unwind after a long day? 

Listening to a podcast or book that does not make me "think", just let's me absorb and enjoy....and to even increase the overall calming pleasure, mop the floors while listening.

If you could have any superpower, what would it be and why? 

Endless Superstrength!  Throwing these 50 pound carboys around is not getting easier!

What's one thing most people don't know about you? (possibly a unique fact or hidden talent.)

I am a geek.  I love to dig into topics, tech & projects that the majority of people find terribly lame.

What's your go-to karaoke song (or if you don't do karaoke, what song always gets you moving)? I believe the once and only time I sang karaoke was in 1999 and it was "love shack".  If you consider singing in your basement with your significant other karaoke, then anything by Pink.  Pink rules.

What's your favorite thing about working at Roots Refillery? 

This is a loaded question.  I love everything.  From seeing our mission of reducing waste in the world and putting people and our planet first happen every single day, to meeting wonderful customers who bring a smile to my face.  Building relationships with our incredible Canadian vendors, finding, trying and falling in love with products that are made with aligned values at the forefront, I could go on and on.  My team.  My team is amazing.  We have so many laughs and they keep me feeling young!

Rachel - Store/Team Lead

Rachel has been a vibrant part of the Roots Refillery team for over two years, bringing her infectious energy and enthusiasm to every customer interaction. If you've visited our store, you've undoubtedly felt her passion for helping you find exactly what you need. With a special love for all things hair, Rachel is the go-to expert for any hair-related questions or concerns. Her dedication to customer service and her expertise make her an invaluable member of our team. Come say hi to Rachel and experience her warmth and knowledge firsthand!

Rachel's Q & A

What's your favourite way to wind down after a long day?

Hang out with the girls or a self care night

If you could have any super power, what would it be and why?

Invisibility......easy, I'm nosey

What's one thing most people don't know about you? (possibly a unique fact or hidden talent.)

I can guess almost any product  based off smell

What's your go-to karaoke song (or if you don't do karaoke, what song always gets you moving)?

Silver Springs

What's your favorite thing about working at Roots Refillery? 

BEST CUSTOMERS EVER!!!

Charlotte (Char)

Oh Char, your first big spill :)

Char is our youngest team member, attending the Medicine Hat College in preparation of her dream to becoming a travelling nurse.  Fun fact, Crystal has known Char since she was knee high to a grasshopper.  

Char's Q&A

What's your favorite way to unwind after a long day?

Play iPad games

If you could have any superpower, what would it be and why? 

Teleportation, so I could travel anywhere at any time

What's one thing most people don't know about you? (possibly a unique fact or hidden talent.)

I have really good intuition, and all of my joints hyper extend

What's your go-to karaoke song (or if you don't do karaoke, what song always gets you moving)? 

Chicken Fried

What's your favorite thing about working at Roots Refillery? 

The relationships with our customers and our team